Drivers Privacy Policy

Last Updated: November 29, 2025

Introduction

Welcome to Laween driver application. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our driver application.

By using the Laween driver application, you agree to the collection and use of information in accordance with this policy.

Information We Collect

1. Personal Information

  • Full Name: To verify your identity and document your account
  • Phone Number: For identity verification and communication
  • Email Address: To send notifications and updates
  • ID Number: To verify your identity and background check
  • Profile Picture: To help passengers identify you

2. Vehicle Information

  • Vehicle Model: Your car's model and brand
  • License Plate: Registered vehicle license plate number
  • Vehicle Color: Your car's color
  • Manufacturing Year: Vehicle manufacturing year
  • Vehicle Documents: Vehicle registration and valid insurance

3. Location Information

  • Real-Time Location: Your current location while driving to update passengers
  • Location History: Location history to improve service
  • Trip Routes: Completed trip routes

Note: We only collect location information when using the app and while driving.

4. Financial Information

  • Earnings and financial transaction records
  • Details of all financial transactions
  • Bank Account Information
  • Withdrawal history

5. Usage Information

  • Completed trip history
  • Ratings you received from passengers
  • Work time records (Online/Offline)
  • Performance indicators and statistics

Required Permissions

The Laween driver application requires certain permissions on your device to provide the service properly. We explain below all the permissions we request and why we need them:

1. Location Permission

We need location permission to update your location in real-time for passengers, track your trips, and ensure the app works correctly.

  • Precise Location: To update your location with high accuracy for passengers
  • Background Location: To update your location even when the app is closed (required for drivers)
  • Always Location: To continuously update your location while driving

2. Camera Permission

We need camera permission to capture profile pictures, vehicle photos, and ID/license documents.

3. Storage Permission

We need storage access permission to select images from the photo gallery and save files and documents.

  • Read Files: To select images from the gallery
  • Media Access: To select photos and videos (Android 13+)

4. Microphone Permission

We need microphone permission to make voice calls with passengers when needed.

5. Notifications Permission

We need notifications permission to send updates about new trips, incoming calls, and status updates.

6. System Permissions

We need some system permissions to ensure the app works reliably:

  • Display Over Other Apps: To display incoming call and trip notifications
  • Foreground Service: To continuously update location while driving
  • Disable Battery Optimization: To ensure the app works reliably in the background and updates location

Note: You can manage these permissions from your device settings at any time. Denying some permissions may affect app functionality.

How We Use Information

We use the information we collect for the following purposes:

  • Connecting you with available passengers
  • Processing payments and earnings
  • Tracking your location to update passengers
  • Verifying your identity and background check
  • Improving service and developing new features
  • Ensuring security and safety

Information Sharing

We do not sell your personal information. We may share your information in the following cases:

  • With Passengers: Contact information, location, and name for requested trips
  • Service Providers: Payment companies and data processors
  • Legal Authorities: Upon legal request or to protect our rights

Data Security

We take strict security measures to protect your information:

  • Encryption of data during transmission and storage
  • Using Firebase and trusted secure services
  • Limited access to personal information
  • Regular review of security systems

Your Rights

You have the following rights regarding your personal information:

  • Right to Access: You can request a copy of your personal information
  • Right to Rectification: You can update or correct your information
  • Right to Deletion: You can request deletion of your account and information
  • Right to Access Earnings: You can access your earnings record at any time

To exercise these rights, please contact us at: sddamawawdeh@gmail.com

Cookies and Tracking

We use cookies and similar technologies to improve your experience in the application. You can manage cookie preferences from your device settings.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

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