Delete Your Account

You can request to delete your account at any time. Please read the following information carefully.

Important Warning

Deleting your account is a permanent action and cannot be undone. All your personal data, trip history, and information associated with your account will be permanently deleted.

What Will Be Deleted

When you delete your account, the following information will be permanently deleted:

Your profile information (name, picture, phone number, email)
All previous trip history
Saved payment method information
Personal preferences and settings
Ratings and comments you have provided

What Will Be Retained

For legal and security purposes, we may retain some information:

Records required by law (such as financial transaction records)
Financial transaction information for the legally required period
Records related to safety and security

How to Delete Your Account

Method 1: From Within the App

You can delete your account directly from within the Laween app:

Open the Laween app on your device
Go to Settings
Select "Delete Account" or "حذف الحساب"
Follow the instructions and confirm the deletion

Method 2: Contact Us

If you are unable to delete your account from within the app, you can contact us directly via the email or phone number listed below. Please provide us with your registered phone number in the app to verify your identity.

Processing Time

After requesting account deletion, we will process your request within 30 days. During this period, your account will be disabled and you will not be able to access it.

Note: The complete deletion process may take up to 30 days to ensure all data is deleted from all our systems and backups.

Export Your Data

Before deleting your account, you can request to export a copy of your personal data. You can do this from within the app in Settings > Export Data.

If you need help exporting your data, please contact us.

Contact Us

If you have any questions about the account deletion process or need assistance, please contact us:

Email:sddamawawdeh@gmail.com

Phone:+962 7 9779 2443