Privacy Policy
Last Updated: November 29, 2025
Introduction
Welcome to Laween application. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our application.
By using the Laween application, you agree to the collection and use of information in accordance with this policy.
Information We Collect
1. Personal Information
- Full Name: To personalize your booking experience
- Phone Number: For identity verification and communication
- Email Address: To send notifications and updates
- Gender: To ensure passenger comfort in shared rides
- Profile Picture: To help drivers identify you
- Nickname: For display in the application
2. Location Information
- Precise Location: To determine your current location and destination
- Approximate Location: To improve application performance
- Location History: For quick access to favorite destinations
- Trip Routes: To track your trip and provide accurate information
Note: We only collect location information when using the application and for service delivery purposes.
3. Usage Information
- Trip history and timing
- Trip details (pickup and destination points)
- Payment and transaction information
- Driver and passenger ratings
- Cancellation records and reasons
4. Device Information
- Device type and operating system
- Unique device identifier
- Internet connection information
Required Permissions
The Laween passenger application requires certain permissions on your device to provide the service properly. We explain below all the permissions we request and why we need them:
1. Location Permission
We need location permission to determine your current location and destination, track your trip, and facilitate the booking process.
- Precise Location: To determine your location with high accuracy when requesting a ride
- Approximate Location: To improve app performance and find nearby drivers
2. Camera Permission
We need camera permission to capture profile pictures when signing up or updating your profile.
3. Storage Permission
We need storage access permission to select images from the photo gallery when updating your profile.
- Read Files: To select images from the gallery (Android 12 and below)
- Media Access: To select photos and videos (Android 13+)
Note: You can manage these permissions from your device settings at any time. Denying some permissions may affect app functionality. The passenger app does not require microphone, notifications, or advanced system permissions.
How We Use Information
We use the information we collect for the following purposes:
- Providing and improving ride booking services
- Connecting you with available drivers
- Processing payments and invoices
- Sending notifications and updates related to your trips
- Improving user experience and developing new features
- Ensuring security and safety
- Compliance with local laws and regulations
- Preventing fraud and illegal activities
Information Sharing
We do not sell your personal information. We may share your information in the following cases:
- With Drivers: Contact information and location for requested trips
- Service Providers: Payment companies and data processors
- Legal Authorities: Upon legal request or to protect our rights
- In case of Merger or Acquisition: Information may be transferred to the new company
Data Security
We take strict security measures to protect your information:
- Encryption of data during transmission and storage
- Using Firebase and trusted secure services
- Limited access to personal information
- Regular review of security systems
- Protection against unauthorized access
Your Rights
You have the following rights regarding your personal information:
- Right to Access: You can request a copy of your personal information
- Right to Rectification: You can update or correct your information
- Right to Deletion: You can request deletion of your account and information
- Right to Object: You can object to the processing of your information
- Right to Data Portability: You can request transfer of your information to another service
To exercise these rights, please contact us at: sddamawawdeh@gmail.com
Children's Privacy
Our application is not intended for persons under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete that information immediately.
Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes through the application or email. We recommend reviewing this page regularly.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
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